Products and Order Quantities
What products can I source?
Browse our perfumes, fragrance mists, shimmer sprays, fragrance sets and reed diffusers. Use the product pages to compare formats, packaging and specifications. Ask our team if you need a relevant selection beyond the products shown online.
Can I contact you before choosing a model?
Yes. Tell us the type of product you want, your target market and estimated quantity. You can discuss a product selection or customization direction before preparing a complete specification.
What is the minimum order quantity?
Wholesale orders use full cartons. Minimum quantities, counting units and units per carton depend on the selected product and packaging. For customization, product and packaging minimums are confirmed separately where both apply.
Do you support mixed-batch orders?
No. Mixed-batch orders are not supported. Different models or fragrances cannot be combined to meet an applicable minimum. Each carton contains one model and one scent.
How do I check a set specification or price unit?
Keep every component and its specification together. Confirm the complete product, order unit, price unit, carton count and any applicable pricing tier in the quotation or Proforma Invoice.
Samples and Customization
Can I request samples?
Yes. Tell us which products and fragrances you would like to assess. Product pages show applicable sample prices where available. Confirm availability, charges and delivery arrangements with our team before ordering.
Are sample fees credited against a bulk order?
For an agreed minor label-customization order, the agreed sampling and design fee is credited in full against the corresponding bulk-order payment. Standard product samples, courier charges, fragrance development and mold fees follow their separate quotation terms.
What can I customize?
Use our product pages as a starting point, or share your fragrance concept, artwork and packaging references. Available changes, minimum quantities and development charges are confirmed for the selected product. Supplied components and new tooling require compatibility and production review.
Explore Private Label & OEM/ODM
How long do samples and custom production take?
Minor label-change sample preparation usually takes about 10 days. Bulk production usually takes about 15–20 days once packaging components are ready and pre-production samples are approved. Other development work, component preparation and transport have separate timelines.
Payment and Dispatch
What are the payment terms?
Confirmed in-stock orders require full payment before dispatch. Custom orders use a 50% production deposit after contract and pre-production sample approval, followed by the remaining 50% before shipment, after the agreed inspection. Confirm the order details in the quotation, contract and Proforma Invoice.
Which currencies and payment methods are available?
Standard quotations are in USD, with payment by bank transfer (T/T). RMB settlement is available through a buying agent or registered entity in China. Discuss other currency requirements during quotation review.
Does 48-hour dispatch mean delivery to my country?
No. For confirmed in-stock goods, 48 hours refers to dispatch from our Shantou warehouse after full payment is received. Domestic and international transit are separate.
Packing, Shipping and Documents
How many units are in a carton?
The count depends on the product and packaging version. Confirm units per carton, carton count, gross weight and carton dimensions for your order rather than applying another product’s packing details.
Is delivery to my warehouse in China included?
Wholesale quotations include domestic freight from our factory to your nominated receiving warehouse in China. Confirm the warehouse address and any receiving or labeling requirements. International transport and destination services are arranged and charged separately.
Do I need to have a freight forwarder before contacting you?
No. Tell us your destination and shipping needs. Our team can help connect you with a freight forwarder to assess suitable routes. The receiving arrangements, service provider, charges and responsibilities must be confirmed before shipment.
Can you help arrange door-to-door or DDP shipping?
We can help you discuss these options with a freight forwarder. Feasibility depends on the goods, destination and route. Confirm the delivery terms, customs responsibilities, duties and taxes with the forwarder; these services are not automatically included in the product quotation.
Can my order or samples travel by air or courier?
Feasibility depends on the selected products, destination and carrier. Provide your destination country and postal code so the options can be assessed before shipment arrangements are confirmed.
Which certificates and documents are available?
The website displays a selection of our factory certificates. For other certification or shipping-document requirements, tell our team the product, destination and exact document you need. Availability and applicability are confirmed for the specific product and shipment.
View Documentation Information
After-Sales Support
What if goods arrive with minor damage or leakage?
For minor damage or leakage during international sea freight, send clear photos and your order reference for review. Once confirmed, the affected quantity is replenished free of charge with your next order. Other cases are reviewed for the specific order.